An emergency call can help in many different situations. If you are in danger, you call the police. If you need medical help, you call the ambulance or the emergency doctor. But how do you make an emergency call and which number do you have to dial and when? We will tell you everything you need to know about the Swiss emergency call system.
The most important emergency numbers in Switzerland
- General emergency number: 112
- Police: 117
- Fire brigade: 118
- Ambulance: 144
Other helpful emergency numbers
- Roadside assistance: 140
- Avalanche bulletin: 187
- Child and youth emergency call: 147
- Telephone counselling: 143
How can you make an emergency call in Switzerland?
In principle, you can make an emergency call using a telephone. There are different speed dials for this, so that you can quickly dial the appropriate number in an emergency situation. In addition, the speed dials are chosen in such a way that they are easier to remember. We learn the different speed dials as children so that we don’t forget them so quickly. After all, it would not be advantageous not to know the corresponding speed dial number in an emergency situation.
However, because some people cannot remember the emergency numbers, it was decided to create a short code for general emergencies. This allows people to call for help even if they do not know the short codes. In addition, the EU member states have agreed on an international emergency number. This makes it possible to get the help you need even if you are on holiday or generally abroad. Even though Switzerland is not an official EU member state, it enjoys many of the benefits of the EU, including the Europe-wide emergency number 112. If you dial 112 in Switzerland, you will be directed to the police. So if you have a medical emergency, you’d better remember 144!
Whereas a few decades ago we had to resort to the house phone or a telephone booth, today we have smartphones. So technology now allows us to make an emergency call from anywhere and at any time. One might think that this would make first aid even faster. But that is not quite true. It usually takes a few minutes before the appropriate help arrives. But can you only call for help with the telephone? No! There are also other options, such as our TarisApp. With the help of an emergency app, you can call for help at any time. How does that work? You can find out right here.
What exactly happens when an emergency call is made in Switzerland?
When you dial an emergency call in Switzerland, you are automatically forwarded to the appropriate office. If you dial 118, for example, you will reach the fire brigade. With 117, on the other hand, it is the police. If you have a medical emergency, you should dial 144. Because if you dial the wrong emergency number, it can cost you important time. In many cases, it can even cost lives. To prevent this from happening, help should arrive as soon as possible after dialling the emergency number.
Emergency call police
If the emergency call reaches the police, the situation must first be described. Depending on the situation, the responsible emergency services will be requested. The number of emergency personnel also depends on the situation. In the case of a car accident, of course, there are significantly fewer emergency services than in the case of a fatal attack.
Emergency call fire brigade
As soon as there’s a fire, the fire brigade is called. This is burned into our memory from an early age. Almost everyone visited a fire station at a young age. As soon as an emergency call comes in and the report is passed on to the station, things move very quickly. Because even in a fire, every second counts.
Emergency call paramedics
In medical emergencies of any kind, paramedics are in demand. From fainting to heart attacks, medical help is needed. Some emergencies require urgent professional medical help. Until the paramedics arrive, only our first aid is needed at first. But do you know how to give first aid in an emergency? Wound care, cardiopulmonary resuscitation or just a recovery position?
Every medical emergency requires different treatment, which is why many people are overwhelmed in emergency situations. And several minutes pass before the ambulance actually arrives. On average, it takes 15:54 minutes for the emergency services to arrive. In this time, medicalassistance must be provided, as this is the only way to increase the chance of survival.
But how can you get through these 15 minutes in the best possible way without professional medical help? The solution is TarisApp. With the help of our emergency app, you can make an emergency call with your smartphone at any time and request professional medical help nearby. This allows you, for example, to get a trained nurse or doctor around the corner to the scene of the accident. Only then can you ensure truly professional first aid until the rescue services arrive and take over.
What happens in the event of a false emergency call in Switzerland?
Unfortunately, many people still make prank calls or dial an emergency number for “unimportant” reasons. This not only overloads the emergency lines, but also sabotages important emergencies. Such prank calls can also be punished with fines. But not only prank calls are behind such calls. People with mental illness are often responsible for misusing an emergency call. You can’t really blame these people.
Nevertheless, in many cases the emergency number lines are obstructed. Here, too, our emergency app “TarisApp” can be a great solution. Through our emergency app, further help is provided directly, even if you cannot get through the line immediately. In this way, the all-important first aid is also ensured in an emergency.
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Picture credits: ©Envatoelements